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Openings For Team Leader/Assistant Manger

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 Openings For Team Leader/Assistant Manger in Bengaluru

Job Description


Openings for an Assistant Manager/Team Leader/Supervisor - WFM(Capacity Planning & Scheduling) @Concentrix, Bangalore.

Role and Key Responsibilities

  • Maintain high levels of quality and accuracy while managing capacity plans for single/multiple programs.
  • Analysis of call trending and performance enhancement around various Key metrics of programs including shrinkage, AHT and other key WFM metrics.
  • Coordinate with various departments and perform capacity planning activities.
  • Work closely with Ops on Seat Reservations
  • Prepare performance models and plan capacity effectively.
  • Design and maintain all performance capacity reports and statistics for management.
  • Analyse processes and identify process improvement.
  • Ensure compliance to all guidelines and optimal utilization of all resources.
  • Design and schedule all weekly production and ensure effective implementation of schedule.
  • Comfortable working in a fast paced, highly collaborative, dynamic work environment
  • Responsible for generating and scheduling the workforce.
  • WFM Planning and Scheduling activities.
  • Generate short and long-term staffing models and provide recommendations based on analysis.
  • Run scheduling scenarios with all constraints like shrinkage, shift duration etc.
  • Generate short and long-term staffing models and provide recommendations based on analysis.
  • Lead Cap Planning meeting with all stake holders

Desired Skills

  • Contact Centre Workforce Management experience.
  • Exposure to WFM metrics and WFM Tools like IEX & CMS AVAYA
  • Excellent written and oral communication skills to interact with all levels of management & client representatives.
  • Good knowledge of MS Excel & Power point/Presentation skills
  • Drive for self-learning and knowledge enhancement.
  • Scheduling & Capacity Planning -hands on experience for at least 1.5 Years.
  • Willingness to work in a 24*7 shift environment
  • Ability to make decision in time sensitive ambiguous situations.
  • Strong analytical, problem solving, organizational and project management skills.



  • 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Interested can send resumes to Pavani


Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time


Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required

Contact Details:

Company: Concentrix Daksh
Address: 17th floor, Tower D, 14,, DLF IT SEZ, Phase-III,, DLF Cyber City,, GURGAON, Haryana, India
Location(s): Bengaluru

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Keyskills:   Capacity Planning Avaya CMS Team Leading Assistant manager Scheduling IEX

Fraud Alert to job seekers...!!

₹ 6,00,000 - 8,00,000 P.A

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Concentrix Daksh Services India Private Limited. A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process...