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Hiring For Quality Analyst - Exp in International Voice / Sal 23K @ Black And White

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 Hiring For Quality Analyst - Exp in International Voice / Sal 23K

Job Description


Dear Candidates,
Greeting from Black and White Business Solutions Pvt Ltd !!
Hiring for Quality Advisor - Quality Analyst
Roles and responsibilities :
  • Conduct calibration sessions to ensure that all key stakeholders are calibrated on what constitutes a quality call.
  • Design and Develop evaluation programs that analyze critical performance behaviors and metrics on customer calls.
  • Unearth root- cause of problems, possible solutions and provide actionable insight for performance improvements.
  • Establish a process involving sales TL to disseminate the information to ensure improvements
  • Provide feedback to the leadership on agents skills and work approach.
  • Capture the voice of the customer from call analysis and provide actionable inputs to sales agents/TLs and category leader and other relevant stakeholders
  • Articulate operational issues and trends to management
  • Identify areas of improvement in associates performance through trending and analysis
  • Initiate process improvements to effectively align teams capabilities with current and future needs.

Skills Required :
  • Should be flexible with rotational Shifts
  • Manageable or Good English Communication Skills
  • Graduates with minimum 1.6 months international Customer Support / Technical Support
  • Experience with Call Center / BPO / Customer Support

Venue :
Black and White Business Solutions Pvt Ltd,
#721, 2nd Floor, CMH Road Indiranagar Bangalore-560038
Land Mark: CMH Buss-stop or KFC Bus-stop
Contact Details :
  • Jennifer
  • 9900079***
  • Send you Resume Email Id - [Confidential Information]

Experience :
  • Previous Companies Offer letter / relieving letter / one month pay slips
  • 10th / 12th / Graduation all semester Marks card
  • Aadhar Card ID proof
  • Pan Card ID

*************PLEASE DO REFER YOUR FRIENDS*************
Required Candidate profile
Desired Candidate Profile
* Possess good analytical skills - detail oriented
* Possess good communication skills, both oral and written
* Have a good attitude - should be committed to the work.
* Any graduates can appear
* Should be flexible with rotational shift.
Perks and Benefits
Best in the industry + Incentives + NSA

Employement Category:

Employement Type: Full time
Industry: Recruitment
Functional Area: Advertising, DM, PR, MR & Event Management
Role Category: Bpo
Role/Responsibilies: Hiring For Quality Analyst - Exp in International Voice / Sal 23K

Contact Details:

Company: Black And White
Location(s): Bengaluru

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₹ 225000 - 325000 IN

Black And White

Incorporated in 2006, We are the staffing industrys leader and innovator, and today, has evolved as a premier provider of manpower for some of the fortune 500 companies for their junior/middle & executive talent management staffing needs. We work with our clients hand on hand to overcome the challen...