Your browser does not support javascript! Please enable it, otherwise web will not work for you.

Customer Support (l1 And L2) Aoa Nestl Cdm @ SAP India

Home > Technical Support / Helpdesk

 Customer Support (l1 And L2) Aoa Nestl Cdm

Job Description

ABOUT THE TEAM

Enterprise Cloud Services (ECS) is part of the Product Engineering board area and consists of SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). As private cloud managed services provider, HEC Delivery is offering a key aspect in the intelligent business transformation journey of our customers and by joining forces with CAS, we enter a new era of end-to-end service experience for our customers.

Nestl has setup a transformation program called Journey to Cloud (J2C). A cornerstone of this transformation is to consume the entire SAP landscape as SaaS provided by SAP. In order to provide the right level of service, it has been decided to build a new team within ECS. The ECS Nestl Client Delivery Management will provide an E2E service by combining HEC and CAS portfolio and will work dedicated for Nestl and will operate the entire Nestl SAP landscape with more than 80 productive systems and several of the largest HANA-based systems (e.g. 2x24TB ERP scale-out). The Nestl CDM team will work on building the services according to Nestl needs, it will bring those services into daily operations as well as work on continuous improvement and automation of those services.

THE ROLE

  • Work (7x8h) may include weekends or public holidays as required by the project
  • Deliver 1st and 2nd level support consulting services
  • Be in direct contact with the customer via phone, email or ticketing system
  • Be responsible for service and support of SAP Cloud powered by HANA Customer Landscapes
  • Operate SAP technology-based system landscapes to achieve ambitious SLA requirements
  • Work in alignment with the company procedures to ensure an efficient and quality service
  • Be responsible for proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes
  • Create and implement change request documentation

ROLE REQUIREMENT

  • Bachelor s or master s degree Student in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
  • Certification in SAP BASIS is an advantage (if not, should be able to complete the certification)
  • Knowledge of enterprise-level applications and understanding of Global Delivery model

TECHNICAL SKILLS

  • Previous relevant experience in Support Engineer, Database Administrator or BASIS consultant role
  • SAP BASIS Strong Knowledge and Hands on experience of Technical Planning, Installations, Upgrades, Maintenance etc.,
  • Technically fluent in Databases (Oracle/DB2/SQL Server/MaxDB/Sybase/HANA) administration, Operating Systems (Unix/Windows/Linux), hardware technologies (IBM, HP, Intel)
  • Experience in Performance tuning, Technical reviews and Audits
  • Knowledge of High Availability/Disaster Recovery Strategy
  • Knowledge of SAP Technologies; e.g. SAP Netweaver or HANA based systems, Solution Manager; BusinessObjects, BusinessObjects Data Services

PERSONAL SKILLS

  • Experience in communication with customers and managing expectations
  • Strong customer focus and service minded
  • Strong communication and networking skills
  • Good analytical and solution-oriented thinking
  • Good team player and ability to work effectively in international and virtual teams
  • Continually develop SAP solution core skills and business knowledge based on accumulated experience;
  • Able to provide knowledge transfer from certain technology areas
  • Proactive in learning and highly self-motivated
  • Proficiency in written and spoken English

WORK EXPERIENCE

  • 3 6 years working experience in similar roles

#ECS_Nestle

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you re searching for a company that s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Ca*****************a@***.com or Ca*****************a@***.com , APJ: Ca********J@***.com , EMEA: Ca****s@***.com ).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations:


Job Segment: ERP, SAP, Engineer, Consulting, Technology, Customer Service, Engineering

,

Employement Category:

Employement Type: Full time
Industry: Education / Training
Role Category: Technical Support / Helpdesk
Functional Area: Not Applicable
Role/Responsibilies: Customer Support (l1 And L2) Aoa Nestl Cdm

Contact Details:

Company: SAP India
Location(s): Bengaluru

+ View Contactajax loader


 Job seems aged, it may have been expired!
 Fraud Alert to job seekers!

₹ 2.0 - 4.0 Lakh/Yr

Similar positions

Technology Consultant and Advisory - CLOUD

  • Impact Infotech
  • 12 to 16 Yrs
  • Hyderabad
  • 10 days ago
₹ Not Specified

Customer Support Representative

  • Matrix Recruitment
  • 0 to 1 Yr
  • Pune
  • 19 days ago
₹ 8 - 10 Lakh/Yr

Customer Service Engineer

  • Jai Hr Management
  • 1 to 5 Yrs
  • Mumbai
  • 1 month ago
₹ 50,000 - 3.5 Lakh/Yr

Technical Support Engineer -Laser Printer

  • Jobsplan dot Hiring
  • 2 to 7 Yrs
  • Noida, Gurugram
  • 1 month ago
₹ Not Specified

SAP India

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device SAP empowers people and organizations to work together m...