Customer Relationship Manager
- Freelancer Vishal
- 1 to 4 Yrs
- Indore
- 4 years ago
- Email to a friend
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Job Description
JOB DESCRIPTION
Job Title: Customer Relationship Manager
Job Type: Full Time
Location: Indore
Reporting To: Project In charge
Roles and responsibilities
1. Handling customer booking process from booking to handing over
2. To ensure complete and comprehensive documentation of all customer related records as mentioned below:
KYC Document collection.
Preparing MOUs, Sale Agreements and reminder letters.
Timely dispatch of documents to each and every customer via SMS, email, Post.
Checking for Completeness and correctness of all documentation
3. To ensure adequate support to customers for assistance in bank loans, registration of property.
Guiding customers regarding document requirements from banks.
Coordinating with bank officials to get documents collected from customer.
Coordinating with banks for consent letter and demand note.
4. Monitoring/ follow-up for payments and collections. Follow set processes for generation of demands, reminders for the milestone raised. Handhold the customer through the post sales process till possession.
5. To deal with all queries in a professional and courteous manner, in person, on the telephone or via e-mail and on time customer query/ complaint resolution
6. Responsible for MIS, monitoring all documentation, agreements and registrations.
7. Prepare & submit MIS to the management, with regards to customer complaints, queries & requests resolved/answered.
8. Coordinating with the accounts department for timely preparation and delivery of payment receipts to the customers.
9. Ensuring receipt of TDS challan from customers
10. Correspond with Internal and External entities and interdepartmental Coordination
11. Handling & counselling of cancellations, if any.
12. Timely escalation of cancellation cases ensuring customer retention, of issues/cases where management's approvals are required
13. Handling and counselling customers regarding interest charges on delayed payments
14. Facilitate handing over of the property ensuring
Completion of property in all aspects.
Property visit with customer and getting satisfaction letter signed by customer.
Coordinating for Sale deed registration of customer.
15. To lead and implement customer delight initiatives e.g. key handover ceremony.
16. Strategically conceptualize & identify opportunities to create and implement customer delight.
Behavioural Skills:
Strong interpersonal skills
Good communication and presentation skills
Good in time management
Must have zeal for self improvement
Good team player
Should be Courteous and Presentable
Educational Qualifications:
Must be Graduate, preferably from Commerce background
MBA preferred.
Proficiency in Hindi language
Intermediate level in English language
Computer Skills:
Must be well versed with use of MS Word, Excel and Power point.
Good at email communication
Knowledge of ERP would be an added advantage
Experience:
Should possess 5 years of work experience out of which 2 years must be in a same role.
CTC:
30,000-40,000
Employement Category:
Employement Type: Full timeIndustry: Engineering / Construction
Role Category: Administration / Facility / Transport
Functional Area: Not Applicable
Role/Responsibilies: Customer Relationship Manager
Contact Details:
Company: e Friend SolutionsLocation(s): Indore
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Freelancer Vishal
Head Hunting Solutions LLP is One of the Leading Manpower Consultants in Central India For more Details Call 8817796978 Head Hunting Solutions LLP is one of the leading Manpower Solution Company Send ur cv at vishal_agrawal21@hotmail.com or call 8817796978
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