Wipro is Hiring for Customer Service - Noida

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Wipro is Hiring for Customer Service - Noida

Wipro
0 - 3 yrs
Noida, Gurugram
5 years ago
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Desired Candidate Profile

Wipro is hiring for Customer Service - Noida

Skills Required:

Strong Written and spoken proficiency in English.
Good in Excel
Experience in Supply chain Management/ Procurement/ MDM/ Logistics/ Order management.
Good and effective communication skills with Stakeholder

Job Description:

Customer Service through calls, Chats & emails
Ensure timely and accurate service delivery at defined productivity levels
Build client & domain knowledge to be able to deliver a resolution on the first conversation
Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
Maintain Internal & Client level delivery quality on calls, chats & email conversations
Adhere to Customer Service Attendance & Accountability policies
Execute issue /query resolution and ensure proper documentation & follow-up.
Identify, share and support operational improvements.

Education: Any Graduate B.Com, B.B.A, B.A

(B.Tech, B.C.A, M.C.A with 6 months of experience in Customer Service)

Experience: 0 to 3 yrs

Notice Period: Immediate to 1 month notice period

Work Location: Sector 127, Noida

Shift: 24*7

Walk-in Details:

Date : 2nd & 3rd May,2019

Time : 4 P.M

Venue: Wipro Limited
Tower A, Tech Boulevard, Plot No 6, Sector 127,
Noida 201301,Uttar Pradesh

Contact person : Preeti Raghava

Documents to be carried:

1 copy of resume
Govt. ID proof

Note : Please Refer the JD and then Walk-In for your interview if the JD is irrelevant to your profile kindly ignore it or refer it.

Education:

UG: Any Graduate - Any Specialization

PG: Post Graduation Not Required

Doctorate: Doctorate Not Required

Contact Details:

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Your name (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Wipro

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: Wipro) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digita...

Wipro is Hiring for Customer Service - Noida

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