Customer Support Executive - International Email/Chat Process @ India Manpower Group

Job Description

Customer Service Representative must have Outstanding verbal, written and listening skills (English)Understands details of several functions to provide quality service & Carefully write/type messages to ensure professional tone
Assist customers via email or chat
Typing speed 25 WPM & 95% accuracy
Basic Knowledge of online grocery shopping and should be app savy
Good comprehension skills
Analytical & Probing skills
Open to 24/7 environment
JOB DESCRIPTION:
Need to respond to customer via Email/Chat
Handle queries and complaints of customers
Transaction handling Services, Problem Solving Efficiency
Numerical Ability, High level of accuracy
Energetic, friendly and approachable individuals who that understand the importance of great customer service
Responsible to deliver high quality and productivity results that meet the identified targets
Ability handle tough situation with customer
Strong ability to multitask and take fast decisions independently
Maintains composure and patience with customers
Correctly follow and implement different quality standards/definition documents
This job can also be widely searched as graduate job, freshers job

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Customer Service Executive (Non-voice)
Role/Responsibilies: Customer Support Executive - International Email/Chat Process

Contact Details:

Company: India Manpower Group
Location(s): Mathura

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Keyskills:   Bp Call Center Voice Process International Call Center