Helpdesk Sr Associate - Noida
- Ntt Data Global
- 2 - 6 years
- Delhi, NCR
- 4 years ago
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Job Description
Job description:
- Provides Technical and Team guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.
- Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
- Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
- Sound knowledge of ITIL best practices around Incident & Request Management procedures.
- Should possess good analytical/ technical knowledge.
- Experience: Overall 2-5 yrs of IT Service Desk experience, Existing team leads would be preferred.
- Must be a Graduate. B.Tech/B.E or any other technical degree preferred
- Overall 2 to 5 years of SD experience and experience of handling a team
- Good comprehension & writing skills
- Must possess excellent customer handling skills
- Should be comfortable to work in rotational shift with 24x7 support window
- Basic Technical TS skills.
Interested candidates can share your CV to 18***2@nt****a.com
Regards,
Sathish Kumar
Job Classification
Industry: KPO, Research, AnalyticsFunctional Area: IT Hardware, Technical Support, Telecom Engineering,
Role Category: Technical Support
Role: Technical Support
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: Ntt Data GlobalLocation(s): Delhi, NCR
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Keyskills: Helpdesk Service desk Technical Support Technical voice
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Ntt Data Global
NTT DATA GLOBAL DELIVERY SERVICES PRIVATE LIMITED - NTT DATA is a publicly traded company, but is about 54 percent owned by NTT. Its business areas are in national and local governments, financial, and telecommunication sectors. According to reports in 2012, Forbes Global 2000 recognizes NTT DATA...
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