1st level Incident Management
Proactive monitoring and alerting L2 teams.
Work as a team member, providing support to colleagues as and when required.
Contribute & Participate for the overall improvem
ent of the program / company.
Monitor and respond quickly and effectively to requests received through the monitoring tools as per the SLA defined in the process.
Forward technical support issues that cannot be addressed by the L1 team to the appropriate technician (Level 2 or Escalation Team).
Document internal procedures.
Willing to work in shifts in a 24/7 support team
Magna Infotech is a division of USD 400 + million Quess Group (quesscorp.com) which in turn is a subsidiary of USD 37+ billion - Canadian Multinational, Fairfax Financial Holding Group. Magna Infotech is the largest staff Augmentation and Solutions Company in India, USA and APAC regions. We are a ...