Loss Prevention Associate - Pune - Marriott
- Marriott
- 1 - 4 years
- Pune
- 4 years ago
- Email to a friend
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Job Description
Job description
- Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents.
- Conduct interviews with relevant parties in order to obtain statements and information related to incidents. Assist with and notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents.
- Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms. Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc.
- Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
- Defuse guest or employee disturbances/altercations, including summoning appropriate authorities if necessary, and documenting incident.
- Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets.
- Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
- Assist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds. Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move at a speed that is required to respond to work situations (e. g., run, walk, jog). Read and visually verify information in a variety of formats (e. g., small print).
- Visually inspect tools, equipment, or machines (e. g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards.
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
- Maintain awareness of undesirable persons on property premises. Perform other reasonable job duties as requested by Supervisors.
Job Classification
Industry: Travel , Hotels , Restaurants , Airlines , RailwaysFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Quality
Role: Quality
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Details:
Company: MarriottLocation(s): Pune
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Keyskills: Supervisor Printing Loss prevention loss prevention associate Civil Manager Quality Assurance Safety training Inspection Management
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Marriott
Marriott International is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities.
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