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Customer Support Representative

Home > Customer Service (International)

 Customer Support Representative in Bengaluru

Job Description

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
  • Highest Education - Degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Experience working with customer support.

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Customer Support Representative

Contact Details:

Company: Innovexic Technology
Location(s): Bengaluru

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₹ 1.0 - 2.5 Lakh/Yr


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Innovexic Technology

https://www.innovexic.com/