Assume full responsibility for management of soft services against contracted scope of works.
Assist in the upkeep and preventative maintenance of assigned facilities; assist in coordinating custodial and maintenance functions.
Reporting on SLAs and delivering action plans to ensure that SLAs are metexceeded.
Coordination of site events (Festivals and Special events needs)
Development of a soft services improvement plan for each service. Assist in maintaining building security; report security problems to appropriate authority.
Ensure that all costs and expenditure are within the budgeted levels
Oversee day to day running of Site Soft Services in respect of scheduling, Cleaning, consumables Procurement & Housekeeping.
Comply with Company and statutory regulations relating to safe systems of work, health & safety, hygiene, cleanliness
Client and customer retention and satisfaction
Plan and implement training programs for department staff and clients.
Analyse, develop, and design solutions to reporting requests.
Design and implement reports to measure service performance metrics.
Evaluate and maintain help desk software; oversee preparation and distribution of system updates.
Oversees activities of contractors, vendor personnel, and suppliers; Monitors contracts for compliance and controls costs; monitors general expenditures of unit; performs quality control inspections to ensure adherence to contract specifications and standards Serves as liaison between facility manager and vendor staff; recommends correction of deficiencies; coordinates remodeling activities, as appropriate to the position.
Schedules space usage controls key issuance and building security; prepares calendars and maintains records.
Oversees events held at facility; interacts with caterers, andor auxiliary staff as appropriate to the specific event.
Prepares scheduled and periodic reports of facility usage, maintenance, and condition.
Maintains and orders equipment and supplies for facility operations.
Minimum experience of 4 to 6 years in the relevant field hospitality background.
Minimum Skills Requirement:
Good communication skills
Hands on Experience in soft services Ability to work under time constraints and meet deadlines.
Ability to anticipate and resolve problems.
Knowledge of computer application programs.
Ability to foster a cooperative work environment.
Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
Job Classification
Industry: Real Estate, Property Functional Area: HR, Recruitment, Administration, IR, Role Category: Administration/Facility Management Role: Administration/Facility Management Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization Post Graduation: Post Graduation Not Required Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required