Requisition ID: 252254
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it s the best - run businesses that make the world run better and improve people s lives.
SUMMARY
As part of Enterprise Cloud Services (ECS), HANA Enterprise Cloud Delivery (HEC) is responsible for running customer landscapes around the globe in a 24x7 operations model. We operate a variety of important and business critical SAP systems and applications embedded in an international delivery approach. We are responsible to build and operate the external customer systems for HEC.
Within HEC Delivery Technical Operations, Incident Management is a service area, with focus on improving customer experience with HANA Enterprise Cloud and ensuring at least 99.99% availability, faster turn - around time, best - in - class quality with ambitious SLAs.
For the Delivery Center in Bangalore, India, we are looking for an IT Technology Sr. Consultant as Basis / application support good with a strong technical background for supporting incident management in the Managed Cloud Delivery environment. Driving continuous improvement is our focus to increase operation, availability and efficiency.
THE ROLE
As IT Technology Senior Consultant, you will be responsible for, resolving incidents including major incidents (production and non - production systems) and analysis of the problem to find a permanent fix. Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support. Should be able present it to senior management on incident trend, analysis and action plan.
Planning, setup, implementation and operation of SAP technologies achieving ambitious SLAs. Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the team. Coordination of international teams in global projects / crisis handling / de - escalation initiatives. Driving war rooms for critical escalations.
ROLE REQUIREMENTS
You will need to be - BE / B. Tech / MCA from a well reputed institute
SAP NetWeaver Certified Technology Consultant
ITIL Foundation certified
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you re searching for a company that s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - .
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. .
Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations :
Job Segment: ERP, Data Management, Database, Embedded, SAP, Technology, Data
Keyskills: Unix ERP Tomcat Business objects Application support IIS SAP Linux Networking SCM
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device SAP empowers people and organizations to work together m...