When a general manager is away from the workplace or needs help carrying out duties, he or she turns to the assistant general manager (commonly called an AGM). This valuable team member, committed to ensuring operations run smoothly, interacts with a range of employees and customers. Shifts for assistant general managers can vary based on institutional needs and hours of operation, and they may go beyond standard full-time during busy periods or when deadlines loom. While assistant general managers spend a good deal of time in their office, some also are found frequently in areas where employees and customers interact. For instance, an assistant general manager at a hotel might oversee actions at the front desk, walk around the grounds, talk to guests by the pool, and check on the quality of cleaning performed on rooms.
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