Customer support Executive - Ernakulam @ Eben Technologies

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Customer support Executive - Ernakulam

Eben Technologies
0 - 4 years
Kochi
4 years ago
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Job Description

Roles and Responsibilities

Handling Customer Service.
Generating leads closing, cold calls over telephone and provoking prospects to open an account with Arihant Capital.
Should be able to handle all the queries problems of retail client, HNI client, and corporate clients etc as per their profile to get customer satisfaction by solving their queries.
Servicing existing HNI Clients and Sub Brokers in the required regions
Updation of the reports on the website.
Co-ordination with other department to provide resolution whenever required.
Co-ordination with Accounts team for the Payment done for the Product Subscription.
Replying to customer's mail including the follow ups till the last resolution.
Daily accessing, segregating leads forwarding to other department.
Handling the incoming calls for Request, Queries, Suggestions and Complaints etc.
Multitasking abilities

Job Classification

Industry: Strategy, Management Consulting Firms
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: Eben Technologies
Location(s): Kochi

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Eben Technologies

Eben Telecom, a team with a clear concept of Customer Retention Management was established in the year 1995 in Cochin, the business and financial hub of Kerala. We are a Customer Engagement Services Company that assists brands in Customer Acquisition, Customer Transaction Building and Customer Relat...

Customer support Executive - Ernakulam @ Eben Technologies

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