Assoc Prof - App & S / W Testing @ Sutherland Global

Job Description

Responsibilities:

• Keep management updated: Monitor project activities and relay vital information in the form of timely and accurate reports to all project stakeholders

• Impact the bottom line: Constantly learn, enhance skills and identify opportunities for process improvement leveraging a deep understanding of assigned work; provide feedback and inputs to SMEs, Leads & Managers on identified areas of improvement, opportunities for automation

• Define Sutherland s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback

• Strengthen relationships: Establish and maintain communication with all stakeholders including Client, their customers, team members and leaders; understand needs, resolve issues, and meet expectations

• Take the lead: Lead Application development and maintenance as per the standard processes. Ensure successful transfer of complex domain knowledge to subject matter experts and team members.

Qualifications

Our most successful candidates will have:

Intermediate reading English language skills

Technical knowledge in TV Cable (cables, boxes, general functions) and internet (browsing, clearing cookies, deleting browsing history, etc.)

Ability to work positively in a fast-paced, changing environment

Ability to multitask and have excellent organizational skills

Ability to see through the eyes of the customer

Ability to be articulate, bright and curious

Passion about service

Bachelor degree is a plus (Technical Degree)

Experience of working in a customer-centric environment is a plus

Job Classification

Industry: IT-Software, Software Services
Functional Area: IT Hardware, Technical Support, Telecom Engineering,
Role Category: Technical Support
Role: Technical Support
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Sutherland Global
Location(s): Bengaluru

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Automation Automation testing Customer satisfaction Process improvement Internet browsing Application development Management IT helpdesk Service quality