Minimise fraud losses for Cards /Online/products by analysis of fraud control reports, MIS reporting and compliance, by actioning alerts on the Fraud Detection systems and reports within stipulated timeframes, policies and processes laid down.
The Role Responsibilities
Working in a 24 hours centre for Fraud Control and Authorisations, Chennai/Bangalore
Ensure orderly filing of relevant documents/reports reviewed.
Review Risk reports generated
Timely review of FDS alerts and closure as appropriate.
Timely confirmation of suspicious transactions and follow requisite process
Ensure that policies and processes are followed to identify and minimise accounts that show a high-risk usage pattern
Ensure that alerts are monitored and actioned on a case to case basis with a balance of fraud risk and customer service
Timely communication of key information and trends to Supervisor / Top Management.
Actioning of all related processes within mandated timeframes
Report reviews, customer call backs
Report generation
Maintenance and archival of all department documents as applicable.
Our Ideal Candidate
A good understanding of systems / procedures
An understanding of the risk involved in various transaction types and account holder profiles.
Job Classification
Industry: Banking, Financial Services, Broking Functional Area: Financial Services, Banking, Investments, Insurance, Role Category: Retail/Personal Banking Role: Retail/Personal Banking Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization Post Graduation: Post Graduation Not Required Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: Standard Chartered Location(s): Bengaluru