Project Manager - Kolkata - Disha Staffing

Job Description

Job description:
1) Responsible for E911 (Survey & PSAP Testing), Fiber (Underground & Aerial) Installation, MPE Study, LTE Installation,
commissioning & Integration Projects for US Clients.
2) Responsible & Manage service level agreement (SLA), customer/client satisfaction, productivity, people
management & employee satisfaction.
3) Interact with Clients/Stakeholders to facilitate smooth communication to understand and analyses the business
requirements and also to identify appropriate solutions to enhance overall customer satisfaction.
4) Daily/Weekly/Monthly/Quarterly business reviews with Clients, plan and Implement operational strategies to
ensure enhanced productivity and customer experience.
5) Ensuring KPI targets are met within the planned deadlines, cost & quality norms by ensuring optimum utilization
of available resources.
6) Standardize and Stabilize reporting processes across business through project planning, tracking deliverables,
SOP creation.
7) Direct, lead and motivate teams; imparting continuous on-job training to accomplish greater operational
effectiveness.
8) Instrumental in setting SMART goals and ensuring process improved of client KPIs.
9) Managing a team of front line agents, supervisors and Assistant Managers
10)Must be good command on MS- Excel (Vlookup/Hlookup/Pivot Table)

Job Classification

Industry: Recruitment, Staffing
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Operations
Role: Operations
Employement Type: Full time

Education

Under Graduation: B.Tech/B.E. in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required

Contact Details:

Company: Disha Staffing
Location(s): Kolkata

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Project development Service level Client satisfaction Excel Customer satisfaction Project management VLOOKUP Project planning Customer experience Operations